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Refund Policy

Returns Policy

We want you to be happy with your Sassind PTY LTD products, but if you decide you would prefer to return something, just follow the instructions below:

  1. Email sassind@sassind.com with your enquiry.
  2. Send it back to us within 7 days of your delivery via a tracked service
  3. We will let you know once it has come back to us and process your credit or refund.

Returns Policy

Products must be sent back to Sassind PTY LTD post dated within 7 days. If products are sent after 7 days, a credit will be issued rather than a refund, at our discretion.
Please ensure that all products are new, unused and returned in original packaging.
Sassind PTY LTD are not responsible for any costs in returning the products, this includes any customs or import fees.
Once products have been quality checked, refunds are sent back to your original payment method. Refunds should show on your account in 7-10 working days.
Only regular priced items may be refunded, unfortunately sale/promotional items cannot be refunded.
Please note that all postage costs and import fees are non-refundable.
We recommend using a tracked service, as we cannot be held responsible for any packages lost in transit. If the package received is damaged, we will contact you directly so you can take the appropriate action with your shipping company.

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sassind@sassind.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

Exchanges are welcomed and encouraged. If you are not 100% happy with your sassind purchase, please contact us immediately at  sassind@sassind.com so we can assist you with your selection and any further enquiries.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to: 26 Ebden Street Moorabbin 3189 Victoria.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.